1. What products do you offer at Her Beauty Mart?
At Her Beauty Mart, we offer a wide range of products, including:
- Cosmetics: Makeup essentials and the latest trends.
- Innerwear: Comfortable and stylish lingerie and undergarments.
- Skincare Products: Solutions for all skin types, from basic care to advanced treatments.
- Kitchen Essentials: Gadgets and tools to make cooking easier.
- Hair Care: Shampoos, conditioners, and styling tools for all hair types.
- Trending Gadgets: The latest in beauty and household technology.
- Fashion Accessories: Jewelry, handbags, scarves, and more.
- Home Decor: Items to enhance your living space.
- Health & Wellness: Products to support your well-being.
- Baby & Maternity: Maternity wear and baby care essentials.
2. Do you ship outside of Pakistan?
Currently, we only ship products within Pakistan. We are working on expanding our shipping options and will update our customers when international shipping becomes available.
3. How can I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, enter your shipping and payment information, and confirm your order. You will receive an email confirmation once your order is placed.
4. What payment methods do you accept?
We accept various payment methods, including Cash on Delivery, Bank Transfer, Credit/debit cards and other payment options displayed at checkout. Payment details are processed securely to ensure your information is protected.
5. How long does delivery take?
Delivery times vary based on your location and the shipping method chosen. Generally, you can expect your order to arrive within 3 to 4 Days. For more specific delivery times, please refer to the shipping information provided at checkout.
6. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
7. What is your return policy?
You can return items within 7 days of receiving your parcel. The items must be in their original condition and packaging. To process your return, you need to provide a video recording of the unboxing process as proof of the item’s condition. For detailed return instructions, please refer to our Return Policy.
8. How do I initiate a return?
To initiate a return, contact our customer service team within the 15 days return window. Provide your order number, details of the item(s) you wish to return, and the video proof. Our team will guide you through the return process and provide further instructions.
9. Will I be refunded for return shipping costs?
Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective items). You have to pay Parcel return fees
10. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately and provide the video proof of the item’s condition. We will arrange for a replacement or refund at no additional cost to you.
11. How can I contact customer service?
You can contact our customer service team via:
- Email: herbeautymartdeals@gmail.com
- Phone: +923163420644
- Address: Industrial Area, Karachi, Pakistan
We are here to assist you with any questions or concerns you may have.
12. How do I stay updated on new products and promotions?
To stay informed about new arrivals, promotions, and special offers, you can subscribe to our newsletter on our website. Follow us on social media for updates and announcements about our latest products and deals.
If you have any additional questions, feel free to reach out to our customer service team for further assistance. We are here to help!